Distance Sales Agreement

DISTANCE SALES AGREEMENT

1. Parties

  • Seller: TutluHome (tutluhome.com)

  • Contact: Via WhatsApp or Instagram (as provided on the Contact page)

  • Buyer: The individual placing an order through the website

2. Subject of the Agreement
This agreement regulates the rights and obligations of the parties regarding the sale and delivery of products ordered by the Buyer through tutluhome.com, in accordance with the relevant consumer protection regulations.

3. Product and Service Information
The essential characteristics, prices, shipping details, and estimated delivery time (7–25 days) are displayed on the product pages.

4. Payment Terms
Payments are processed securely through Iyzico infrastructure using Visa, MasterCard, and other available payment methods.

5. Delivery and Performance

  • Products are sourced from suppliers and dispatched once the order is confirmed.

  • The estimated delivery time is 7–25 days under normal conditions.

  • In case of logistical issues, customs delays, or unforeseen international shipping problems, the delivery period may be extended up to 70 days depending on the destination country.

  • Orders are delivered to the address specified by the Buyer during checkout.

6. Right of Withdrawal

  • The Buyer has the right to withdraw from the contract within 14 days after receiving the product, without giving any reason.

  • To exercise the right of withdrawal, the Buyer must notify the Seller in writing (via contact form, e-mail, or WhatsApp).

  • Exceptions apply as per consumer law (e.g., customized products or items that cannot be returned for hygiene reasons).

7. Returns and Refunds

  • Returned products must be unused and in their original packaging.

  • Return shipping costs are determined according to the Refund Policy stated on the website.

  • Refunds will be processed within 14 days after the returned product reaches the Seller.

8. Dispute Resolution
In case of disputes, the parties will first attempt to resolve them amicably. If no solution is reached, the competent Consumer Arbitration Boards and Courts in the Seller’s location shall have jurisdiction.

9. Enforcement
By confirming the order, the Buyer is deemed to have accepted all the terms of this agreement.